Legal
Terms, privacy and security
The five documents that govern using Concessa. They are the same copies the Atlassian Marketplace listing points at.
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Privacy Policy
What personal data Concessa processes, why, on what lawful basis, and how long it is kept. Includes the two sub-processors and your rights.
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End User Terms
The terms you accept by installing Concessa: licence, acceptable use, warranties, liability and termination.
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Cloud Security Statement
The security posture stated from the code — the OAuth scopes and what each is for, where data lives, and how the app is built and reviewed.
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Support and Maintenance
How to get support, what the severity levels mean, the response targets that go with them, and the release and deprecation commitments.
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Data Processing Agreement
The DPA between you as controller and ITSM Ltd as processor, with the field inventory, the sub-processor list and the transfer mechanism.
This website
Questions about any of these go to support@itsm-ltd.com.